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DriveAway Holidays Testimonials

27 October 2011, Australia.
Thank you, once again, for making the hire car part of my trip so smooth and professional. It is always a pleasure dealing with such a nice group of people and having the arrangements in place - as booked, after such a long flight. Yours faithfully, Thelma.

27 October 2011, Australia.
Thank you for your prompt response and action. You were recommended to us by friends and we will certainly recommend to others. Apart from the GPS, we were very happy with the car. Regards, Helen.

21 October 2011, Australia.
We have now used your company twice for international car hire, most recently in Croatia. We just wanted to commend you on the service we have received: efficient booking both on-line and by phone, large reputable rental companies, great prices and excellent phone support. We needed to change our Croatian booking while overseas and the support centre was extremely helpful and arranged the changes (and a credit) without any problems. Thank you – we’ll certainly use you again and recommend you to our friends. Kind regards, Geoff & Fiona.

19 October 2011, Australia.
I would also like to pass on my thanks to all the staff with you at Driveaway. At all stages everyone has been prompt and helpful with all communications. Regards, Andrew.

13 October 2011, Australia.
Thank you for all the time & energy you put into our booking. Everything went so smoothly...From pick up to drop off we were really looked after. We had the most wonderful trip. It [motorhome hire] really was the most perfect way to see so much New Zealand with all the families having a ball. Take care and many Thanks again, Yogi.

11 October 2011, Australia.
…I must compliment you on the service level you offer, it is a pleasure to deal with you, trust me, pleasant and efficient service is very hard to find. Kind regards, Mike.

28 September 2011, Australia.
Thanks for the great service, and the car was very good as well. Will certainly use you again.......and spread the word. Tony.

17 August 2011, Australia.
I have over the past few days made 14 bookings for car rental here in Sydney for a corporate group. I just wanted to say how great your consultants have been, helpful, patient and efficient. They really are a credit to your company. I have dealt with Karen, Stephanie and a gentleman, whose name escapes me I am sorry. So please pass on my thanks to them. Regards, Pip.

01 April 2011, Australia.
I have recently booked & paid for this reservation as well as a Peugeot lease in France in September. In the course of my dealings with at least 4 of your staff I found them all to be very helpful, friendly and focused on customer service. It has been a pleasure to deal with them. As a result I will be recommending Driveaways to our friends who travel to Europe & elsewhere. Regards. Greg

28 February 2011, Australia.
Thanks for everything, to you and the team there. You have always been great to deal with, and very helpful. Regards Denis.

17 February 2011, Australia.
I would just like to take this opportunity to advise you that I called Driveaway today with quite a difficult car hire scenario and I was given the outstanding service and help from Jane. She went out of her way to find me the best solution for my clients problem as we were trying to avoid a large drop off fee between Canada and the states. We deal with so many wholesalers each day and most days we're so frustrated by the lack of help we get from different people who only have one product to know when we have so many products to know. So a big thankyou to her. Kindest Regards, Kisane.

27 January 2011, Australia.
Thank you for an easy hire process, the experience was as much as I would ever wish. Thank you. Roger.

17 January 2011, Australia.
I recently hired a car through Driveaway and I just wanted to say thank you so much for the excellent service. Everything went smoothly and the car hire was hassle free. I will happily recommend in the future. Thank again the great service was much appreciated! Kind Regards, Nicola.

20 October 2010, Australia.
I must say what a pleasure it was to rent a car from Driveaway. The car was fantastic. (Dodge Charger) It drove like a dream. There were no hidden fees and what was quoted was what we paid. The car was easy to pick-up and drop off. I would definitely use and recommend Driveaway to anyone. It’s great to find a company that delivers on its promise and easy to deal with. Thanks again. Michael.

20 October 2010, New Zealand.
Your service was excellent car was ready when we got there and they even upgraded our car - we are going to Australia next year and will definitely use you again then - thanks fro everything - Cheers Anna.

15 October 2010, Australia.
Thanks to Driveaway! Our car hire was great, Europe Car was really efficient and easy to deal with. Our hire car was in top condition which made our trip comfortable and easy. We'd heard of some bad reviews for Europe Car but that was not our experience. Driveaway's excellent service made it simple and we'll certainly recommend you and use Driveaway again. Best regards. Kim.

14 October 2010, Australia.
Just a short note to say thank you for your assistance with the car hire. All went very well, no problems with the pick up and drop off. They upgraded me to a consul diesel, I drove around the car park 10 times to get used to the other side of the road :). The staff were very helpful and overall an easy and good experience. I ended up uploading Navigon GPS onto my iphone 4 and it took me into the centre of Barcelona and Paris without a hitch. So please pass on my thanks to your Sydney staff for a job well done. Regards. Geoff.

14 October 2010, Australia.
Hello just to advise you that this is about the 3rd time I have used your service for booking a car in Europe and that it went (as always) very smoothly. Your Australian contacts were very quick to respond to any email inquiries and very friendly (even though just written correspondence) and we managed to pick up our car easily and smoothly at CDG airport in France upon arrival. It was terrific to be on the road an hour after touching down. I have recommended your service to my friends and will definitely be using you again. Cheers, Linda.

06 October 2010, Australia.
I hired a Ford Focus via Driveaway, with Avis as the supplier. Everything about the hire was entirely satisfactory, except that the car's instruction manual was missing. I pointed this out to the Heathrow people, before I left the depot, and they noted it on the car condition chart. It did not present me with any problems, although opening the engine bonnet proved a bit of a challenge because the Ford Focus has an unusual system for that, with a lock hidden behind the emblem. So this is not a complaint - just an observation. I was pleased to see that the hire cost via Driveaway was lower than booking with Avis, even using a 'preferred customer' number. I've had the same experience before, with car hire in Europe. Thankyou for your very good service, Henry.

05 October 2010, Australia.
I would certainly hire a car through DriveAway Holidays (Red Spot) again – not only because of the competitive rates but also the ease of online bookings. Upon arrival in Melbourne the very pleasant and helpful lady at Melbourne Airport who got us sorted with our paperwork etc. to the car (which was immaculately presented) and the ease of drop off at the end of our trip – there was never a problem. Thank you! Deirdre.

30 September 2010, Australia.
Excellent service. Cars were there when expected and to our spec. Thanks. Will use again. Regards, Robyn.

14 September 2010, Australia.
Car Hire exactly as planned - Peugeot 308 instead of Ford Focus probably an improvement. Prefer to deal through an Australian company - your prices at least match any others on the Web with the advantage of a "Plain English" contract. Cheers, Geoff.

14 September 2010, Australia.
I was given a good car that met my expectations. Your representative in Perth (whose name escapes me) gave excellent and cheerful service. Should I require another hiring in Perth I will certainly use Redspot again. Regards, Elias.

30 August 2010, Australia.
We had a wonderful time in Australia. Please thank your team for looking after us, we had no problems with the car whats so ever and when we changed our handover date they couldn't have been more helpful. When next we visit Australia we will most definitely be booking with DriveAway. Thank you so much. Kristy.

18 July 2010, Australia.
Thanks driveaway - it was a wonderful holiday and the service provided by dollar car hire was excellent. Next time we head off to North America you will be the first port of call. Trevor.

08 July 2010, Australia.
Had a great trip, vehicle was awesome and the service from Hertz was excellent. Andrew.

04 June 2010, Australia.
I am writing to say WOW, what a fantastic company you are. The service is outstanding. I have hired a vehicle from you twice now, the second rental involving a few changes, which have required me to have several conversations at different times. Each time I have spoken to the staff they have been very friendly and helpful. I have never come across a company who is so willing to help the consumer, your prices are fantastic and really do give the best price. All changes to you rental agreement are dealt with instantly and communication is second to none. I can't praise Driveaway enough on their service, it has really blown me away. I shall certainly be recommending your company to all. Thanks for everything. Leeann.

31 May 2010, Australia.
Thank you Karyn for your very prompt response. You guys at Driveaway provide the best service. Thanks again. Bruce.

05 May 2010, Australia.
I must say the service level from driveaway staff is second to none. Tony.

21 April 2010, Australia.
Just back today and left the GPS unit with your dad. Pleased to say it all went okay when I finally found about putting the small card inside the larger one. After that I found from the Garmin website that you needed to let the satellite search for you for about 3 minutes before anything started to work. From then on we were fine. Thanks again for your assistance in every way with this. I’d be happy to call again when we need another car. We lucked in with brand new BMW 118 with less that 100km on the clock which was nice! Tim.

31 March 2010, Australia.
Thanks for your email of Mar 17th. Yes we were very happy with the service at Barcelona Airport. We received very prompt service at the desk where we were upgraded to a VW Golf Diesel (a very nice car) They had a rep. in the car park area to assist and very importantly he gave us photographs of all the signs to follow to find our way back to the new huge Terminal 1. He could have warned us to keep off the freeways as that cost us a bomb in toll fees ,but that's not his job. All in all a very satisfied customer. Dave.

15 October 2009, Eaglemont Victoria.
I've just returned from a six-week trip to Europe and South-East Asia, booking pretty much everything online...Without question, the simplest, most reliable bookings were those done through your website. I booked cars in England (twice), France and Scotland using your site, and it was quick and clean. The cars were what were expected, the charges were billed clearly. I did try to book one of the UK cars locally, but gave up after being faced with a website of such labyrinthine complexity that Dan Brown should write a novel about it. Instead, I logged on to Driveaway.com.au and booked it through you. Easy. So, simply, thanks! Chris.

19 December 2008, Australia.
Thank you so much for you email and such quick sorting out for my client… amazing really! He will be very happy and I assure you my support of Driveaway will continue as I have always found your service to be wonderful! Tracey.

21 August 2008, Australia.
Thank you for your prompt reply to my amendment and for the "Morning Ray". Nice to know there is a real person connected to a automated site and one that is prepared to give a pleasant response. Many thanks from a real customer who appreciates such things. Ray.

22 July 2008, Australia.
…Through no fault of our own (motorway closure in the UK because of a fatality) we missed our Ryanair flight from Stansted to Trieste. We were unable to get another flight on the same day to Trieste but instead flew to Venice. We rang Australia to change our car pick-up (Europcar couldn't do it because it was a Driveaway booking) but as it was after hours here the call was re-directed to the USA. Fortunately, we spoke to Kyle (don't know his last name) who was really helpful. He changed the pick-up to Venice (Marco Polo). [I was told by the Ryanair salesperson only that we were flying to Venice & knew that Marco Polo was their airport]. Some time later, I saw our flight on the departure board showing Venice- Treviso. A check with Ryanair confirmed that we weren't flying to Marco Polo. After some mild panic, we rang again & explained the problem to a girl in Driveway in the USA. She located Kyle for us & he again very cheerfully changed the pick-up to Venice-Treviso. He also gave us the booking number & assured us that there would be someone at Europcar (Treviso) even though we didn't arrive until after 11:00pm. We (there were 4 of us) were really impressed by the service & especially with Kyle's "it's no problem" attitude. If Kyle is typical of Driveaway then it's certainly a good company. We won't be going overseas for at least 18 months but if we do need to hire a car it will certainly be through Driveaway.

19 July 2008, New Zealand.
I have to tell you that I was a regular customer for Avis and for last 6 years I have been renting car from them, But if this works out good for me I will continue with Driveaway. Please let your managers and seniors know that I am very happy and delighted with your quick response and action and you have managed to pull a long term business to the company. Thanks for everything. Shakun.

02 July 2008, Australia.
Many thanks, everything now ok. I am impressed that the Driveaway response to my damages claim has been (mostly) trouble-free and vindicates my decision to use an Australian agency for Eurpean car hire. I will report my impressions to friends who may be headed to Europe. Ray.

27 June 2008, Australia.
Thanks for your help on this. Your customer service at Driveaway should (along with Richard Branson's Virgin empire) should be the standard every other business in Oz should aspire to! Gary.

18 June 2008, Australia.
I’m in the process of organising a large holiday overseas and just wanted to say that the customer service I have received from your staff when booking our hire car has been excellent which is very refreshing compared to some of the other companies I have dealt with for other parts of the holiday! Louise.

22 March 2008, Australia.
We would like to say how impressed we have been dealing with Driveaway, both whilst planning this current trip and also when we dealt with your company last year. Your prices ARE cheaper than we could find anywhere else. And we were VERY pleased to find that there were REAL people who responded to our emails, not just computer generated letters. And who responded super quickly and efficiently, and pleasantly. eg over the last few days Prue & Vanessa have been great. Jessie & Michael.

01 November 2007, Australia.
Not a query, or a complaint. Just a thank you for great service when we rented a car to travel in Italy. We picked up the vehicle from Euro Car in Venice & everything went extremely smoothly. Service was friendly, prompt & efficient. We ran down the day before to familiarise ourselves with the location of the office (given canals, we didn't want to get caught out with our luggage) and the gent in the office confirmed our pickup for the following day. We will certainly be using your services in the future. Many thanks. Fran & Dave.

25 October 2007, Australia.
I wish to compliment your organisation on the booking, completely problem-free and hassle-free booking in the US. The Hertz organisation did not have one query on the Voucher which I found amazing from past experience. The car provided was actually a Chevvy 'Trailblazer' which was even better than the Explorer with no extra costs. We will certainly use and recommend your organisation in the future. Thank you and regards. Jeremy.

03 October 2007, Australia.
Thank you so very much for chasing this up for me. Driveaway have in every way been a great company to hire cars through. Alex.

15 August 2007, Australia.
I would like to pass on my thanks to you for your excellent service. In the process of booking our motor home, and the follow-up for some documentation, you have been prompt and courteous and helpful. We plan on taking other overseas holidays hiring motor homes, and will be very confident that we will get a good deal and good service by using your company, and we will certainly recommend you to any enquirers. Maureen.

05 June 2007, Australia.
Thank you for your excellent service in arranging the rental car in the UK. Despite having a minor problem - the rental agency's problem, not Driveaway - your follow-up service and advice was first class. Your advice on the issue proved to be correct and the issue was resolved. The car we had booked was not available so the rental agency provided us with an equivalent that more than met our expectations. The driving was great and we were impressed by the fuel efficiency of a diesel engine. Altogether, dealing with Driveaway was the best move we made and contributed greatly to a fantastic holiday. Anyway, as I said thank you and Driveaway for the excellent service. I will be recommending you to all who care to enquire on the best way to rent a car when travelling! John.

31 May 2007, Australia.
Just thought I would forward you on some great feedback I heard on DriveAway...
I was visiting a client today, also involved in the Travel and Tourism industry, and we were discussing the changing nature of travel in respect to online booking etc. Obviously we don't discuss who our clients are but he independently brought Drive Away up as a benchmark for the industry.
He said you were "an excellent example of a company that had morphed with the times". He spoke about your company for a good 5 minutes and explained other companies should follow your lead. Anyway, just thought I should let you guys know what is being said out there. Hayden Scown

11 September 2006, Australia.
We are the proud recipients of a brand new 207. All went smoothly thanks to you and your great help. Thanks again from a very happy customer. Andrew.

August 2006, New South Wales, Australia.
The only car rental company in Australia that fulfils agent's needs and keeps customers happy. Muthu.

August 2006, Victoria, Australia.
I have now received the refund for this booking - thank you and your team for your service and kind wishes. It has been an interesting (sad) exercise to have to cancel our arrangements and certainly I have learned who to make bookings through and who to recommend to my friends. I will certainly be recommending your organisation for your service and your humanity. Sue.

June 2006, New South Wales, Australia.
I just wanted to say again how impressed I have been with the follow up since we returned home in late April. It has made the whole experience of dealing with DriveAway most pleasurable. From the numerous emails debating options, dates and cost before the trip; providing information during the trip and a professional follow up at the end, I have had growing confidence in your company. Well done to both of you, boast a bit and pass this on to your bosses. They need to know you do your job well. Oh, and we did enjoy the cars we got. Both almost very new, and the British one had less then 10 miles on the Speedo. They were great to drive! Graham.

January 2006, New South Wales, Australia.
Just wanted to pass on how great DriveAway is. I have used them overseas many times but only in Oz since joining my new job. I just booked a car for a business trip I am doing to Adelaide and .... (they) are super efficient and friendly ..... Will you pass on that I think the service is great and how lucky we are to have them... Panos.