Exclusions:
Sales Tax: Mandatory charge, must be prepaid in Australian Dollars. Calgary - 5%, Halifax - 15%, Montreal - 14.50%, Toronto - 13%, Vancouver - 12%, Whitehorse - 5%.
Kilometres: Mandatory charge, must be pre-arranged & prepaid in Australian Dollars.
- 800 Kilometre Package: Approx. AUD250 per 800kms package. Additional Kms paid locally at a rate of CAD0.32 /km.
- Unlimited Kilometre: Approx. AUD1,100 /rental for a maximum of 21 days. 22+ days - Approx. AUD45 /day.
One Way Fees: On request basis. One way fees apply between CAD100-500 + Tax /rental for collecting and returning at different locations. One way rentals between Canada and USA are not permitted.
Conditions:
Calculation of Rates: Flex rates, per night.
Minimum Age: 21 years. No Young Drivers Surcharge is payable.
Maximum Age: No limit.
Licence Requirement: All drivers must have held a full, valid identifiable licence. The drivers licence must be current and be valid for the whole duration of the rental. The driver’s license and foreign passport are required as identification and will be verified.
Minimum Rental: 7 nights/8 days hire. Subject to change in peak periods i.e. Christmas.
Collection Time: Pick up time is between 1pm-4pm, subject to change depending on local circumstances. Prepaid Earlybird departure special begins at 9am. Clients cannot pick up the vehicle the day they arrive from an international flight and Cruise recommends spending the first night at a hotel/motel.
Return Time: Return time is between 9am-11am. Prepaid Earlybird departure special finishes at 3pm.
Branch Hours: Monday-Friday 9am-5pm. Limited hours on Saturday. All depots are closed on Sundays for pick ups & drop offs (unless the Prepaid Earlybird departure special is booked and then collections may be possible). All depots are closed on all statutory holidays including Easter (Good Friday & Easter Sunday), Thanksgiving Day, Canada Day, St. Jean-Baptiste Day, Remembrance Day (YVR & YYC only), Labor Day, Christmas Day, Boxing Day (YYZ only), New Year’s Day. Plus the following dates in 2012: Family Day, February 20 2012 (YYC & YYZ ), Victoria Day, May 21 2012, B.C. Day, August 6 2012 (YVR only), Halifax Civic Holiday, August 6 2012 (YHZ only) and Discovery Day, August 20 2012 (YXY only). Anchorage, Whitehorse and Halifax closed for winter 16 October-16 April.
After Hours: Available upon application for an additional charge.
Optional Extras:
Personal Kits: CAD50 + Tax /person paid on collection. Includes: Pillow, Sleeping Bag/Comforter, Dish Towel, Pillowcase, Wash Cloths, Sheet, Bath Towels.
Vehicle Provisioning Kit: CAD100 + Tax /vehicle paid on collection. Includes: Cookware, Soup Spoons, Mixing Bowl, Tumblers, Cooking Spoon, Dinner Forks, Plastic Pail, Dinner Plates, Spatula, Steak Knives, Can Opener, Paring Knife, Tea Kettle, Coffee Cups, Soup Bowls, Carving Knife, Broom, Colander, Teaspoons, Flashlight, Cooking Fork, Dinner Knives.
Generator Usage (Unlimited Usage): Prepaid CAD6 + Tax /night or CAD6 + Tax /hour paid locally.
Child Seats: Not available.
Camping Chairs: CAD7.50 + Tax /chair /rental. Subject to availability.
Earlybird Departure Special (EBDS): Be the first on the road, even during busy high season! Tuesday, Wednesday & Thursday Departures: CAD165 + Tax /departure. Monday, Friday, Satursday & weekdays following a holiday: CAD315 + Tax /departure. Sunday Departures (on request basis only): CAD615 + Tax /departure (no Sunday returns). Must be reserved and pre-paid in Australian Dollars 30 days or more in advance. EBDS is not available in Boston, Seattle or New York City. Includes:
- Transfers from designated area hotels to the depot from 8.30am.
- ‘First in Line’ service at the rental centre with all the advantages of being at the front of the line.
- Collections from 9am-12pm.
- Late return up to 3pm, without penalty.
- Transfers from the depot to designated area hotels or airport. Note: This will be arranged and paid for by the rental centre in the form of a credit to the driver's rental contract.
De-Winterizing Vehicle: Vehicle operating systems are not fully operable during subfreezing temperatures (Mid October-late March). Check the Renter Assistance Guide for winter operations but be aware that in Canada and northern US cities, vehicles are likely to have anti-freeze in holding tanks meaning that vehicle water facilities will not be available to you. Cruise have completely drained the water and holding tanks. This will prevent the tanks and pipes from freezing and bursting. If you chose to have your rental motorhome “de-winterized” (so that you can use your sink, shower, and toilet) it may cost up to CAD40. You will need to exercise extreme care while traveling in a 'de-winterized' motorhome during frigid weather. You will need to run the heater at all times to protect the tanks and pipes from freeze damage, or in extreme cases you would need to put RV Anti-Freeze in the water and holding tanks (by doing so, you may not use any water systems). If the pipes or tanks were damaged from freezing, it is considered negligent damage and you will be responsible for the full cost of all repairs. If you have any more questions on the rental policies during winter, please contact the rental centre where your trip would originate. They can provide you with specific information.
Insurance/Excess Reduction:
Insurance Excess: CAD1,500 + Tax /incident
Excess Reduction: Not available.
PAI: N/A
Additional Information:
Vehicle Age: Approx. 0-3 years. Vehicles cannot be requested by model, mileage or age, only by vehicle category.
Security Deposit: Cash - Not available. Credit Card - CAD500. Travellers Cheques - CAD1,500 (refunds are issued by a check and mailed to your home address).
Animals in Vehicle: Pets are welcomed at Cruise Canada. Customer agrees to clean up after their pet and return unit in same condition as received, or be subject to a cleaning fee up to CAD250.
Smoking in Vehicles: Smoking is not permitted in any of the vehicles.
Fuel: Your vehicle at departure will contain a minimum one-quarter tank of petrol (gasoline) and adequate propane for appliance use. You may be charged a deposit for fuel included at departure, depending on local circumstances. Return fuels at the same level for refund of deposits. At the Rental Centre, you will be given directions to the nearest fuelling stations.
Storage: Collapsible luggage is recommended motorhome hires, which you should take with you. Remaining luggage may be stored at most rental centers, all at your risk.
Towing: Cruise does allow towing with all sizes of our motorhomes. The motorhomes are only equipped with a receiver hitch, so the driver would need to provide their own tow bar. No towing apparatus or hook-up services are provided under any circumstances. Customer must declare intention to tow prior to departure and warrant that towing weight is within 2,500 lb. tow weight restrictions. A daily towing charge will be imposed. Cruise America provides no collision or liability coverage for damage to the towed object or for third- party injury inflicted by the towed object, under any circumstances.
Ferry: Ferry reservations can be difficult to manage during high season. We recommend your clients make a reservation for at least a 30 foot vehicle on the ferry, irrespective as to the size of the motorhome reserved, to avoid problems due to possible upgrades.
People with Special Needs: At Cruise Canada, they strive to make sure everyone’s rental experience is as easy, safe and stress-free as possible. That is why they provide a full range of products and services for their drivers or passengers with disabilities. Visually impaired passengers can travel worry-free just make an advance reservation, arrive with a licensed driver at least 21 years old. If both the renter with the disability and the authorized driver are under the age of 25, an underage surcharge will apply. To ensure availability, products and services should be reserved 60 days in advance. The following services are available at some locations for our drivers and passengers with disabilities.
- Hand Controls - Enables drivers to accelerate or brake using a hand-controlled device.
- Lectra-Aid Coach Lift® - Mobility lift equipped vehicles are available for rental at some locations for disabled customers.
Cleaning Fee: Indoor cleaning charges will apply if the vehicle is not returned clean.
Tax: Tax is applied to those items paid at time of collection.
Frequently Asked Questions: Click here to find out more.
Amendment & Cancellation Policy: Click here for the Cruise Canada amendment and cancellation conditions.
Travel Restrictions:
- Manhattan, New York City: Due to restrictions on vehicle heights, propane gas and parking, vehicles with propane are not permitted in Manhattan and are not permitted to travel through any underground or underwater tunnels.
- Alaska, Yukon and Northwest Territories, & Newfoundland: Travel on all public and/or numbered roads is permitted. Travel on non-public roads, unpaved back roads, trails and the like – commonly called ‘logging roads’ or on any surface subjecting the vehicle to unreasonable damage or road hazard is prohibited. Clients may receive further information from Cruise Canada regarding seasonal travel restrictions as well. We reserve the right to restrict travel, dependent on current road conditions.
- Death Valley Vehicles may be operated with extreme care in Death Valley and other desert areas during the months of July and August. In summer, clients visit these areas at their own risk and Cruise Canada will not be held responsible for extraordinary vehicle recovery and other charges. During certain periods these areas are not habitable and could pose a danger to the driver and passengers.
- Mexico: The client is strictly forbidden to take Cruise Canada vehicles across the US border to Mexico.
- Travelling on Ferries: Ferry reservations can be difficult to manage during high season. We recommend you make a reservation for at least a 30 foot vehicle on the ferry, irrespective as to the size of the motorhome
reserved, to avoid problems due to possible upgrades.
Conditions: Valid for collections: 01 April 2012-31 October 2012. Amounts that are shown in Australian Dollars are prepaid and subject to change without notice. Details are correct at the time of print and subject to change without notice. Last updated: 30 March 2012.
Our Helpful Travel Links have a wide range of websites that can assist you in planning your motorhome holiday such as, tolls, fuel prices, calculation of fuel consumption, driving distances between destinations, campground information and places of interests you require or need to place that perfect self-drive motorhome holiday! In addition, DriveAway Holidays has put together essential information for your next driving holiday. Download a FREE copy of the Canada Driving Guide today!