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Important Information Terms & Conditions

Familiarise yourself with the Terms and Conditions for all Car Rental and Motorhome provided by DriveAway Holidays.

How to Book: Contact your licensed Travel Agent, visit www.driveaway.co.nz or call DriveAway Holidays. Please note that quotes are valid for 3 days and are in Australian Dollars. After 3 days, our system will automatically perform a re-quote at that day’s rates.

Deposit: Not required. Note: Supplier levied deposits may be required and will be advised at time of reservation.

Payment:

• Car Rental
  1. Payment is due 30 days from booking date for collections outside of 60+ days of confirmation.
  2. Payment is due 7 days from booking date for collections within 30 – 59 days of confirmation.
  3. Payment is due 2 days from booking date for collections within 8-29 days of confirmation.
  4. Payment is due immediately for bookings within 7 days of confirmation.
  Any unpaid bookings will be autocancelled 3 days prior to collection.
  
  
• Motorhomes – Depending on the supplier, the full balance is due 4-8 weeks prior to departure from Australia. In some instances, the full payment may be required at the time of reservation. If for any reason full payment is not received by the due date, DriveAway Holidays reserves the right to release the vehicle back to the supplier and reprice.
  
  
• Travel Agents Note: Payment by credit card is preferred. Alternatively you may remit payment via Money Direct - code DDDANZ or Tias Tips - supplier code DAHNZ. Payment is also acceptable via direct deposit into the DriveAway bank account. ANZ Bank details: Bank -01, Branch – 0102, Account – 084462600 Account Name – DriveAway Holidays.

Invoices: An invoice is sent upon confirmation of your reservation outlining all aspects of products booked. Confirmations are subject to unadvised changes in depot hours, fleet conditions, stopsells and one way hires until full payment has been received.

Travel Documents: Once payment is received, a travel voucher will be issued. For special requests i.e. child seat, ski rack etc and /or specialty vehicles, a travel voucher is issued upon full payment and once confirmation has been received from the supplier. Please note vouchers are accountable documents and serve as exchange vouchers for products you have booked. Non-presentation of your vouchers may result in charges being applied locally. There are some instances however where documentation is not required. This will be advised at time of reservation.

Amendments: No charge, unless applied by the supplier. If an amendment occurs, DriveAway Holidays reserves the right to re-price. All amendments must be made directly with DriveAway Holidays. Conditions apply. In some cases, travel agent charges will also apply. Click here for Motorhome amendment conditions.

Reissue Fee: No charge, unless applied by the supplier.

Cancellations: No charge, unless applied by the supplier. In some cases, travel agent charges will also apply. Click here for Motorhome cancellation conditions.

Frequent Flyer Points: Not applicable on any DriveAway Holidays car rental rates and/or motorhome rates.

Refunds: No refund will be made on any part of a package provided and not used; this includes unused car rental days. DriveAway Holidays does not authorise the employees of any supplier to promise refunds to clients.

Travel Insurance: We strongly recommend that you take out suitable travel insurance. Travel Insurance can be arranged through your Travel Agent.

Health and Immigration: Please ensure you comply with all passport, visa and health requirements necessary for the countries you wish to visit. DriveAway Holidays is not responsible for advising on passport, visa or health requirements. Your Travel Agent or doctor will be able to advise you.

CAR RENTAL

^Beat Price Guarantee: Refer to the Beat Rate Policy.

Latest Deals: DriveAway will always strive to obtain the best possible deal for its customers throughout the year. It is important to keep in contact with us for the most up-to-date offers. Refer to our car rental specials page for the latest deals. You can sign up for our online newsletter for special offers and deals, become a fan of DriveAway on Facebook or follow DriveAway Holidays on Twitter.

Rates do not include: Fuel, oil, tolls,Airport/City/ Ferry/Premium Location Fees where applicable; Insurance excess, Refundable security deposit; Vehicle License fees where applicable, Personal Accident Insurance, Additional and/or Young drivers charge; One way fees where applicable; Local Tax, Airport Fees and/or Administration Recovery Fees on additional charges paid locally.

Vehicle Type: All vehicles are reserved by group. Models shown are examples only and a similar vehicle may be supplied. Specific models and/or literage cannot be guaranteed.

Winter Tyres: In some countries it is a requirement by law that all vehicles are equipped with winter tyres. Contact DriveAway for details.

Security Deposit: All car rental companies require a minimum of one internationally recognised credit card (Prestige/Luxury cars require two credit cards) for a security bond. Cash security deposits are possible in some instances but must be requested in advance. Strict conditions apply. Contact DriveAway Holidays for details.

Age Limit: Generally the minimum age is 21 years (30 years for some luxury vehicles) but can vary between car rental company and country. Maximum age limits apply in some countries. A young/senior driver surcharge may apply. Please refer to applicable car rental page for details.

Drivers Qualifications: All drivers must hold a full valid drivers licence with a clean driving record for a minimum of one year. Some countries require a licence to be held for a longer period. A learner or provisional drivers licence is not accepted. An international licence is required for many countries including Austria, Belgium, Czech Republic, Germany, Greece, Italy, Poland and Spain. For a full list of countries, click here or ask at time of booking.

Fuel: Rates do not include fuel. Rental cars are supplied with a full tank of petrol on collection (exceptions apply). You are advised to refuel your car prior to return and maintain receipts to avoid refueling charges. Some companies may offer a pre-paid fuel option, which is a predetermined amount regardless of the amount of fuel remaining upon return of your vehicle. If accepted no refund is available.

Insurance Excess: In the event of theft or accidental damage to the vehicle, an excess will apply. Please refer to applicable car rental page for details. Adequate travel insurance is strongly recommended.

Excess Reduction: In some countries it is possible to purchase additional insurance to reduce the excess amount payable. If the additional cover is accepted, charges are nonrefundable.

Optional Accessories: Child seats, ski racks, snow chains, winter tyres, GPS etc should be requested at time of booking and subject to availability upon arrival. Additional fees apply and are paid locally. Full payment by credit card only is required at time of booking to request accessories.

One Way Rentals: If you return your vehicle to a different country than its origin, you will incur a one way fee. One way fees within the same country may also apply. Charges and conditions vary. Details will be advised at time of reservation. If you vary your drop off point, additional charges may apply.

Geographic Restrictions: It is important to advise your Travel Agent and/or DriveAway Holidays at time of booking if you intend to drive your rental car outside the country of rental as conditions and charges may apply. DriveAway Holidays takes no responsibility for problems occurring as a result of non-advice.

MOTORHOMES

View Motorhome Rental Terms and Conditions here.

RESPONSIBILITY AND LIABILITY

Responsibility: Vehicle specifications, photographic illustrations, rates, terms and conditions and additional information contained on this website are correct at time of issue but are subject to change and /or variation without notice. Full payment is required to ensure against variation of the rates due to foreign currency fluctuations.

Liability: DriveAway Holidays and its employees and agents, shall not be liable for injury, damage, loss, accident, delay or irregularity, additional expense or liability occasioned to any generality of the foregoing; either due to the act, neglect or otherwise from acts of God, dangerous incidents in the air, land or sea, breakdown in machinery or equipment, force majeure or acts of the defacto, Governments or authorities, wars whether declared or otherwise, riots, strikes, insurrections, theft, pilferage, epidemics, quarantine, medical, custom or other regulations, dissatisfaction with any service provided, and inaccuracy or misdescription contained on the website to which these terms and conditions relate, delays and cancellations or changes in itinerary or schedules or over booking, improper or any act, neglect, default or otherwise of the service providers, their servants or agents or any other person. This agreement is governed in all respects by the law of the state of New South Wales and any legal action arising under this agreement shall be litigated only in the appropriate Court having jurisdiction in that State.

DriveAway Holidays is a member of the Travel Compensation Fund (TCF), The Australian Federation of Travel Agents Limited (AFTA) and the Council of Australian Tour Operators (CATO). DriveAway Holidays is a partner in the Charter for Safe Travel, a joint initiative between the Department of Foreign Affairs and Trade (DFAT) and the Australian travel industry. DriveAway Holidays is an allied supplier member of the Travel Agents’ Association of New Zealand Incorporated (TAANZ).

Updated: 09 August 2010.