DriveAway Holidays Testimonials

Testimonial received from Travel Agent directly
19 December 2008, Australia.
Thank you so much for you email and such quick sorting out for my client… amazing really! He will be very happy and I assure you my support of Driveaway will continue as I have always found your service to be wonderful! Tracey.

Testimonial received from passenger directly
21 August 2008, Australia.
Thank you for your prompt reply to my amendment and for the "Morning Ray". Nice to know there is a real person connected to a automated site and one that is prepared to give a pleasant response. Many thanks from a real customer who appreciates such things. Ray.

Testimonial received from passenger directly
22 July 2008, Australia.
…Through no fault of our own (motorway closure in the UK because of a fatality) we missed our Ryanair flight from Stansted to Trieste. We were unable to get another flight on the same day to Trieste but instead flew to Venice. We rang Australia to change our car pick-up (Europcar couldn't do it because it was a Driveaway booking) but as it was after hours here the call was re-directed to the USA. Fortunately, we spoke to Kyle (don't know his last name) who was really helpful. He changed the pick-up to Venice (Marco Polo). [I was told by the Ryanair salesperson only that we were flying to Venice & knew that Marco Polo was their airport]. Some time later, I saw our flight on the departure board showing Venice- Treviso. A check with Ryanair confirmed that we weren't flying to Marco Polo. After some mild panic, we rang again & explained the problem to a girl in Driveway in the USA. She located Kyle for us & he again very cheerfully changed the pick-up to Venice-Treviso. He also gave us the booking number & assured us that there would be someone at Europcar (Treviso) even though we didn't arrive until after 11:00pm. We (there were 4 of us) were really impressed by the service & especially with Kyle's "it's no problem" attitude. If Kyle is typical of Driveaway then it's certainly a good company. We won't be going overseas for at least 18 months but if we do need to hire a car it will certainly be through Driveaway.

Testimonial received from passenger directly
19 July 2008, New Zealand.
I have to tell you that I was a regular customer for Avis and for last 6 years I have been renting car from them, But if this works out good for me I will continue with Driveaway. Please let your managers and seniors know that I am very happy and delighted with your quick response and action and you have managed to pull a long term business to the company. Thanks for everything. Shakun.

Testimonial received from passenger directly
02 July 2008, Australia.
Many thanks, everything now ok. I am impressed that the Driveaway response to my damages claim has been (mostly) trouble-free and vindicates my decision to use an Australian agency for Eurpean car hire. I will report my impressions to friends who may be headed to Europe. Ray.

Testimonial received from a passenger directly
27 June 2008, Australia.
Thanks for your help on this. Your customer service at Driveaway should (along with Richard Branson's Virgin empire) should be the standard every other business in Oz should aspire to! Gary.

Testimonial received from a passenger directly
18 June 2008, Australia.
I’m in the process of organising a large holiday overseas and just wanted to say that the customer service I have received from your staff when booking our hire car has been excellent which is very refreshing compared to some of the other companies I have dealt with for other parts of the holiday! Louise.

Testimonial received from a passenger directly
22 March 2008, Australia.
We would like to say how impressed we have been dealing with Driveaway, both whilst planning this current trip and also when we dealt with your company last year. Your prices ARE cheaper than we could find anywhere else. And we were VERY pleased to find that there were REAL people who responded to our emails, not just computer generated letters. And who responded super quickly and efficiently, and pleasantly. eg over the last few days Prue & Vanessa have been great. Jessie & Michael.

Testimonial received from a passenger directly
01 November 2007, Australia.
Not a query, or a complaint. Just a thank you for great service when we rented a car to travel in Italy. We picked up the vehicle from Euro Car in Venice & everything went extremely smoothly. Service was friendly, prompt & efficient. We ran down the day before to familiarise ourselves with the location of the office (given canals, we didn't want to get caught out with our luggage) and the gent in the office confirmed our pickup for the following day. We will certainly be using your services in the future. Many thanks. Fran & Dave.

Testimonial received from a passenger directly
25 October 2007, Australia.
I wish to compliment your organisation on the booking, completely problem-free and hassle-free booking in the US. The Hertz organisation did not have one query on the Voucher which I found amazing from past experience. The car provided was actually a Chevvy 'Trailblazer' which was even better than the Explorer with no extra costs. We will certainly use and recommend your organisation in the future. Thank you and regards. Jeremy.

Testimonial received from a passenger directly
03 October 2007, Australia.
Thank you so very much for chasing this up for me. Driveaway have in every way been a great company to hire cars through. Alex.

Testimonial received from a passenger directly
15 August 2007, Australia.
I would like to pass on my thanks to you for your excellent service. In the process of booking our motor home, and the follow-up for some documentation, you have been prompt and courteous and helpful. We plan on taking other overseas holidays hiring motor homes, and will be very confident that we will get a good deal and good service by using your company, and we will certainly recommend you to any enquirers. Maureen.

Testimonial received from a passenger directly
05 June 2007, Australia.
Thank you for your excellent service in arranging the rental car in the UK. Despite having a minor problem - the rental agency's problem, not Driveaway - your follow-up service and advice was first class. Your advice on the issue proved to be correct and the issue was resolved. The car we had booked was not available so the rental agency provided us with an equivalent that more than met our expectations. The driving was great and we were impressed by the fuel efficiency of a diesel engine. Altogether, dealing with Driveaway was the best move we made and contributed greatly to a fantastic holiday. Anyway, as I said thank you and Driveaway for the excellent service. I will be recommending you to all who care to enquire on the best way to rent a car when travelling! John.

Testimonial received from a passenger directly
31 May 2007, Australia.
Just thought I would forward you on some great feedback I heard on DriveAway.
I was visiting a client today, also involved in the Travel and Tourism industry, and we were discussing the changing nature of travel in respect to online booking etc. Obviously we don't discuss who our clients are but he independently brought Drive Away up as a benchmark for the industry.
He said you were "an excellent example of a company that had morphed with the times". He spoke about your company for a good 5 minutes and explained other companies should follow your lead. Anyway, just thought I should let you guys know what is being said out there. Hayden Scown

Testimonial received from passenger directly
11 September 2006, Australia.
We are the proud recipients of a brand new 207. All went smoothly thanks to you and your great help. Thanks again from a very happy customer. Andrew.

Testimonial received from passenger directly
August 2006, New South Wales, Australia.
The only car rental company in Australia that fulfils agent's needs and keeps customers happy. Muthu.

Testimonial received from passenger directly
August 2006, Victoria, Australia.
I have now received the refund for this booking - thank you and your team for your service and kind wishes. It has been an interesting (sad) exercise to have to cancel our arrangements and certainly I have learned who to make bookings through and who to recommend to my friends. I will certainly be recommending your organisation for your service and your humanity. Sue.

Testimonial received from passenger directly
June 2006, New South Wales, Australia.
I just wanted to say again how impressed I have been with the follow up since we returned home in late April. It has made the whole experience of dealing with DriveAway most pleasurable. From the numerous emails debating options, dates and cost before the trip; providing information during the trip and a professional follow up at the end, I have had growing confidence in your company. Well done to both of you, boast a bit and pass this on to your bosses. They need to know you do your job well. Oh, and we did enjoy the cars we got. Both almost very new, and the British one had less then 10 miles on the Speedo. They were great to drive! Graham.

Testimonial received from passenger directly
January 2006, New South Wales, Australia.
Just wanted to pass on how great DriveAway is. I have used them overseas many times but only in Oz since joining my new job. I just booked a car for a business trip I am doing to Adelaide and .... (they) are super efficient and friendly ..... Will you pass on that I think the service is great and how lucky we are to have them... Panos.