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Rental rates include basic insurance - Collision Damage Waiver (CDW), Third Party Liability and Theft Protection (TP). In the event that a rental vehicle is stolen or accidentally damaged (whether the driver is at fault or not), the Excess is the maximum amount the renter is liable for.
The cost varies depending on the supplier, country and vehicle type e.g. in France the excess can range from €500-1,800. Additional coverage to reduce the excess is optional and can be purchased direct from the supplier when picking up your car. Alternatively, DriveAway offers protection at the time of booking to cover damage and theft excess charges up to NZD7,000 on domestic car rental returns and up to NZD5,000 on international car hire returns.
DriveAway Excess Refund Protection is an optional pre-paid product offered by DriveAway to refund the excess amount charged by the car rental supplier. It provides you with hassle free extra cover when renting a car.
For less than NZD16 per day, you will be covered for the supplier's damage and theft excess costs incurred locally. Should the local supplier charge you the excess amount on the vehicle, you may claim up to NZD7,000 through DriveAway when you claim online.
Only NZD15.50 per day!
You will be reimbursed up to NZD7,000 domestically and up to NZD5,000 internationally, for the amount of excess which you are required to pay under the vehicle rental agreement for any single incident or series of incidents under a single vehicle rental agreement in respect of accidental damage to the rental vehicle including:
Cost comparison in the event of an incident:
|Country||Typical supplier charges*||DriveAway Excess Refund Protection|
|United Kingdom||£20-40 per day reduces the excess to EUR 450 or nil, depending on the supplier and car category.||
Credit card billed for the excess amount
Refund from DriveAway up to the value of NZD7,000 for domestic car rental returns and up to NZD5,000 on international returns!
|Republic of Ireland||€20-60 per day, reduces the excess to €300-1000 or nil, depending on the supplier and car category.|
|France||€20-45 per day, reduces the excess to nil, depending on the supplier and car category.|
|Germany||€20-45 per day, reduces the excess to €250 or nil, depending on the supplier and car category.|
|Italy||€20-99 per day, reduces the excess to nil, depending on the supplier and car category.|
|Spain||€13-105 per day, reduces the excess to €200-700 or nil**, depending on the supplier and car category.|
|New Zealand||NZD30-55 per day, reduces the excess to NZD350-2000 or nil**, depending on the supplier, car category and accident type.|
|Australia||AUD30-90 per day, reduces the excess to AUD500-2000 or nil**, depending on the supplier, car category and accident type.|
*Depending on the supplier and car category. **Depending on the supplier, car category and accident type.
If you're planning on travelling to the USA, DriveAway has an exclusive Breakdown Protection option available.
All applications should be notified via Car Hire Refunds within 45 days of the date of the end of your rental period of any possible incident or event that may lead to payment request for reimbursement. Failure to do this may invalidate this agreement.
Please note: When completing the request for reimbursement request you must:
DriveAway has procured an insurance policy covering our financial exposure to this Excess Refund Protection through syndicate underwriters at Lloyd's of London.
For a complete list of inclusions, exclusions and product terms, view our Excess Refund Protection PDF.
Last updated 20 October 2021. All information is correct at time of print & subject to change without notice.