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DriveAway

REFUNDABLE EXCESS & BREAKDOWN RATE

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Additional fees may apply for drivers under 26 and over 69 years at the time of rental. Please see the Terms and Conditions for further details.

DriveAway Refundable Excess & Breakdown Rate

Refundable Excess & Breakdown Rate

What is DriveAway Refundable Excess & Breakdown Rate?

Refundable Excess & Breakdown Rate is our premium product which is a combination of two products: Refundable Excess Rate & Refundable Breakdown Rate.

You will be able to apply for a refund for expenses related to damaged windows, windscreen, roof, wheels, tyres, and the undercarriage of the rental vehicle, replacement keys, mis-fuelling, administration fees and loss or damage resulting from fire, theft, vandalism or adverse weather events. Also includes premium benefits such as towing expenses, refunds for unused rental days due to car damage, and support for damaged additional rental items (child seat, GPS, etc.). For comprehensive information, refer to the PDF file below.

Frequently Asked Questions About DriveAway Excess & Refundable Breakdown Rate

What are the benefits?

DriveAway Refundable Excess and Breakdown Rate is prepaid in New Zealand Dollars so you don't have to worry about currency fluctuations.
No language or processing obstacles as you make your submission online.
Best of all, our Refundable Excess & Breakdown Rate combines both of our exsisting policies, making it the best of both worlds. Have a look at the cost comparison table below.

Does DriveAway Offer Any Other Refundable Options?

If you're planning on travelling with car hire, be prepared and purchase DriveAway Refundable Excess Rate to ensure you will have a peace of mind in the event of accidental damage or theft. We also have our Refundable Breakdown Rate on offer.

How to make a Refund Application

Notify DriveAway of any incidents potentially leading to a refund under this Refundable Excess Rate by locating your reservation in Manage My Bookings and select the option "Contact our Customer Service Team", located at the bottom of the page. The submission must be made within 150 days from the end of your rental. Not doing so may void this agreement.

We will require your rental documentation listed under 'Refund Procedure' on the PDF below.

If any documents are missing, DriveAway will request them from the supplier. Providing complete information and documentation facilitates quicker processing. Requests for additional information or missing documents from suppliers have a minimum response time of 3 weeks.

Terms & Conditions

For a complete list of inclusions, exclusions and product terms, view our Refundable Excess & Breakdown Rate PDF. DriveAway is not an insurer.

Last updated 18 November 2024. All information is correct at time of print & subject to change without notice.