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DriveAway

REFUNDABLE EXCESS RATE

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Driver Age 26-69

Additional fees may apply for drivers under 26 and over 69 years at the time of rental. Please see the Terms and Conditions for further details.

DriveAway Refundable Excess Rate

What is DriveAway Refundable Excess Rate?

DriveAway Refundable Excess Rate is an optional pre-paid product offered by DriveAway to refund the excess amount charged by the car rental supplier. It provides you with hassle free extra cover when renting a car.

You will be refunded up to NZD7,000 on domestic car hires and up to NZD5,000 on international car hires, for the amount of excess which you are required to pay under the vehicle rental agreement for any single incident or series of incidents under a single vehicle rental agreement in respect of accidental damage to the rental vehicle including:

Physical damage to the windows and windscreens of the rental vehicle
Physical damage to the roof, wheels, tyres and undercarriage of the rental vehicle
Loss or damage resulting from fire, theft or vandalism
Includes also key replacement, mis-fuelling, and administration fee

Frequently Asked Questions

What is Excess?

Rental rates include basic insurance including Collision Damage Waiver (CDW), Third Party Liability and Theft Protection (TP). In the event that a rental vehicle is stolen or accidentally damaged (whether the driver is at fault or not), the vehicle excess is the maximum amount the renter is liable for.

The cost varies depending on the supplier, country and vehicle type e.g. in France the excess can range from €500-1,800. Additional coverage to reduce the excess is optional and can be purchased direct from the supplier when picking up your car. Alternatively, DriveAway offers a Refundable Excess Rate at the time of booking to cover damage and theft excess charges up to NZD7,000 domestically and up to NZD5,000 internationally.

What are the benefits?

DriveAway Refundable Excess Rate is prepaid in New Zealand Dollars so you don't have to worry about currency fluctuations.
No language or processing obstacles as you make your submission online.
Best of all, DriveAway Refundable Excess Rate is economical and can save you money! Have a look at the cost comparison table below.

Other Refundable Options with DriveAway?

If you're planning on travelling with DriveAway, you can plan ahead and purchase the Refundable Breakdown Rate so you are protected in those sticky situations.

Cost comparison in the event of an incident:

Country	Typical supplier charges*	DriveAway Refundable Excess Rate
United Kingdom	£14-41 per day reduces the excess to £450 or nil, depending on the supplier and car category.	Based on duration Credit card billed for the excess amount Refund from DriveAway up to the value of NZD7,000 for domestic car hire returns and up to NZD5,000 on international returns!
Republic of Ireland	€16-56 per day, reduces the excess to €120-1000 or nil, depending on the supplier and car category.
France	€12-45 per day, reduces the excess to €530-1300 or nil, depending on the supplier and car category.
Germany	€12-45 per day, reduces the excess to €250-650 or nil, depending on the supplier and car category.
Italy	€15-98 per day, reduces the excess to €610-920 or nil, depending on the supplier and car category.
Spain	€13-102 per day, reduces the excess to €130-700 or nil**, depending on the supplier and car category.
New Zealand	NZD25-55 per day, reduces the excess to NZD350-2000 or nil**, depending on the supplier, car category and accident type.
Australia	AUD15-55 per day, reduces the excess to AUD550-2800 or nil**, depending on the supplier, car category and accident type.

*Depending on the supplier and car category. **Depending on the supplier, car category and accident type.

How to make a Refund Application

Notify DriveAway of any incidents potentially leading to a refund under this Refundable Excess Rate by locating your reservation in Manage My Bookings and select the option "Contact our Customer Service Team", located at the bottom of the page. The submission must be made within 150 days from the end of your rental. Not doing so may void this agreement.

We will require your rental documentation listed under 'Refund Procedure' on the PDF below.

If any documents are missing, DriveAway will request them from the supplier. Providing complete information and documentation facilitates quicker processing. Requests for additional information or missing documents from suppliers have a minimum response time of 3 weeks.

Terms & Conditions

For a complete list of inclusions, exclusions and product terms, view our Refundable Excess Rate PDF. DriveAway is not an insurer.

Last updated 18 November 2024. All information is correct at time of print & subject to change without notice.