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Motorhomes Frequently Asked Questions

The Basics

Generally the minimum age to hire a motorhome is 21 years. Depending on the motorhome supplier there may be a surcharge for drivers aged 21-25. Generally, the maximum age is 75 however, this depends on each suppliers policy. In the UK, ages of 70 and 75 require additional paperwork to be filled. Additional insurance and charges may apply.

Yes. Your deposit is non-refundable if you decide to cancel after you book. See terms and conditions on your quote and confirmation for full details.

A full, valid non-provisional drivers license is fine for driving the majority of vehicles with the exception of a couple of countries in Europe. An International Drivers Licence is required in most countries.

Yes, motorhome companies will generally provide a long term discount for rentals over 35 days. This is available on application.

For most motorhome rentals, a $500 + 20% cancellation fee may apply if cancelled 9 weeks prior to pick up. Cancellation less than 9 weeks may result in a 100% cancellation fee, depending on the supplier. DriveAway will advise the cancellation policy for your reservation when you book.

Generally one way rentals are permitted within the same country. There may be restrictions, minimum hires and extra charges that will be advised at the time of quotation / booking. Once the motorhome / campervan has been collected and you wish to change the drop off location, you will need to contact the supplier for permission; additional costs may apply.

Please contact the motorhome / campervan rental company for a quote on the cost of the additional rental days. Be sure to ask for the total cost inclusive if insurance and taxes and make a note of the person who has advised the information.

  • Britain - You may drive throughout mainland Britain and Northern Ireland. Most vehicles can be taken to Republic of Ireland or Europe. Some conditions and supplements apply.
  • Ireland - Vehicles rented in Ireland may be driven within Northern Ireland and Republic of Ireland. One way rentals are possible between Northern Ireland and Republic of Ireland. Some conditions and supplements apply.
  • Europe - Depending on the motorhome / campervan company you may drive your car throughout mainland Western Europe. Vehicles should be returned to the renting location country or a one way fee will apply. If the return location is changed once the vehicle is collected, a surcharge locally will apply. Generally motorhome / campervans are NOT permitted into Eastern European countries. Contact DriveAway for full details.
  • USA/Canada - Vehicles collected in USA/Canada are not permitted to travel one-way internationally. Conditions apply. Restrictions also apply for travel to Death Valley during certain months and The Burning Man Festival.
  • Australia - Travel restrictions apply in Australia, depending on motorhome / campervan type and supplier. Contact DriveAway for full details.
  • New Zealand - Depending on the supplier one way rentals are available between the North and South Island. Contact DriveAway for full details.

Yes. However, in most cases the motorhome / campervan will not be covered for any damage whilst it's on the ferry. Refer to your Rental Agreement at the time of collection.

Although we do not have any affiliations with Winnebago, we have a large range of motorhome suppliers that can be discovered in the booking engine.

As there are different laws in different countries, we do not recommend free camping. For safety and security we recommend that you stay in campgrounds. Not only do you get to use the facilities it's also a fantastic opportunity to meet fellow travellers. When you collect your motorhome / campervan you will be given campground information from the supplier. Campground Information can be found here.

Rates

Yes. This varies depending on the supplier, country and vehicle.

Yes, this is strongly recommended and your travel agent is the best person to advise on the right policy for your holiday.

The rate charged is determined by the season the rental falls in. For example, a 14 day rental crossing over two seasons could be charged at 7 days at the high season rate and 7 days at the mid season rate. Generally motorhome prices are based on seasonal rates, except in Canada where the rate is determined by the pick up date for the entire duration.

Flex rates are based on a simple system of supply and demand. If there are a lot of vehicles available to rent on a particular day, at a particular location, the rate is lower and vice versa. Booking early is recommended to get the best price.

Excess/Bonds & Collection

No, motorhome companies provide a specific period in which the motorhome can be picked up and dropped off.

Insurance excess/vehicle liability and excess reduction/liability reduction amounts vary depending on the motorhome company, product booked, country and sometimes location. An excess reduction/liability reduction is not common in countries other than Australia and New Zealand. Check your quote and confirmation for full terms and conditions.

Yes, it is usually the insurance excess/vehicle liability amount or the excess reduction/liability reduction amount frozen/debited on your credit card (some companies authorise, freeze or debit the amount).

The holding bond will be released back into your account by the supplier upon the return of your motorhome (ensuring there are no damages, late returns etc).

Yes.

This is known as a one way hire and is available on application from certain locations with certain suppliers. Restrictions and one way charges apply. For more information, please call us on 1300 363 500.

Transfers are available with some companies and are always on a request basis. Transfers may be included in the rental price, prepaid or paid on collection.

Most suppliers do not have a delivery and collection service, however Anywhere Campers in Europe offer this service.

Our reputable suppliers have a number of pick-up and drop-off depot locations around the world. Visit our Motorhome Locations page and select your desired country to find one closest to you.

Unfortunately, due to height restrictions and sizes of vehicles, motorhomes depots are located away from these areas. However some suppliers do offer transfer services (usually at an additional cost) or the motorhome to be delivered and collected from you.

On the Road

Most vehicles are manual transmission, except in the USA and Canada where all vehicles are automatic transmission. In some other locations, automatic transmission may be offered and will be available on a request basis.

DriveAway has put together a list of Helpful Links to assist you when planning your motorhome adventure.

Yes, motorhomes must only be driven on sealed roads. Further travel restrictions may apply and vary depending on the motorhome company and country booked.

All companies offer a roadside assistance service. Details will be given at time of collection.

For any after-hours queries, please call us on 1300 363 500.

Motorhomes are permitted on the ferry, however please contact us to see if the supplier will cover for any damages on the ferry. As terms and conditions may differ.

Last updated 20 September 2019. All information is correct at time of print & subject to change without notice.


For More FAQs:

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